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Etiquette

Cinnamon Spa is home to calmness. We provide a safe, caring and peaceful environment with professionally trained staff and excellent facilities. Please respect our staff and other spa guests by refraining from smoking, consuming alcohol or using mobile phones when visiting the spa. Arrive 15 minutes before your scheduled appointment as late arrival may, unfortunately, limit your treatment time,. A 50% charge will be collected for appointments not cancelled 3 hours prior to the appointment time. We recommend you schedule your next appointment before leaving the Spa.

We request that you disclose any medical conditions and/or prescription medication that you are taking as some services may be not be suitable for you. Please fill in the questionnaire form given to you by the therapist before the treatment.

Keeping in line with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize all equipment for services and treatments offered. We are concerned about your health and beauty as well as our environment therefore, our spa is smoke free.

We provide Kikois (Swahili sarongs) to wear in the spa. Treatments can be enjoyed without clothing, as our therapists use draping to protect your privacy. However, feel free to wear your own underwear, swimwear or a pair of hygienic disposable briefs, which will be provided for you.

Please place any valuables in the jewellery box provided at the spa. Avoid bringing anything irreplaceable as we are not responsible for its security.

Please make sure that mobiles are switched off out of courtesy to all guests who are visiting the spa.

Cinnamon spa is delighted to host group events. Events including birthday parties, bridal parties and social gatherings can be organized upon request. Please call to reserve your date as far ahead as possible in order for us to accommodate you satisfactorily. Groups will be required to pay a 50% non- refundable deposit for all services booked.

Please be aware that Cinnamon Spa is an adult facility. Thus, to ensure the safety and comfort of all our guests, we ask that you do not bring children on your visit. If it is necessary, we ask that children remain in our reception area accompanied by another adult.

Your satisfaction is of utmost priority to Cinnamon Spa! For this reason, we have a re-do policy in place instead of a refund policy. If you are dissatisfied with our services for any reason, we offer a ‘re-do’ consultation, which needs to be booked prior to leaving.