Frequently Asked Questions
Answers to the questions we hear most often. If yours is not here, please reach out directly.
Q: I've never been to a hammam. Is it for me?
Absolutely. You don’t need to know anything in advance: your therapist explains each step and checks you’re comfortable throughout.
Q: What is a hammam, exactly?
A hammam is a traditional steam bath. Heat and steam soften the skin, a therapist scrubs it with a textured mitt, and the ritual ends with washing, nourishing and rest. It has been part of bathing culture across the Middle East, North Africa and the Swahili coast for centuries.
Q: Which ceremony should I choose?
For a first visit, we recommend the 90-minute Signature Hammam Experience. If you want the full works, choose the Zanzibar Royal Hammam Ceremony. Short on time? The 60-minute Mineral Detox or Rose Glow rituals give you the essentials.
Q: How long does it take?
Ceremonies last 60 to 100 minutes. Allow an extra 30 minutes for arriving, changing and resting with tea afterwards.
Q: Does the scrub hurt?
No. It’s firm but it shouldn’t be painful. Just tell your therapist if you’d like it lighter or stronger.
Q: Do I have to be naked?
No, it’s entirely your choice. The scrub works best on bare skin, so many guests go without clothing, but we provide disposable briefs and a kikoi, and you’re welcome to wear your own swimwear. Your therapist uses draping and your privacy is respected at all times.
Q: Will I share the hammam with strangers?
No. Every ceremony is booked privately, so you won’t share the space with other guests. The Private Suite is reserved exclusively for your party.
Q: Are your hammam therapists male or female?
All our hammam therapists are women. They are fully trained in the traditional ritual and will make sure you feel comfortable and respected throughout.
Q: Can my partner and I go in together?
Q: Can I have a hammam if I'm pregnant?
We don’t recommend steam and heat treatments during pregnancy. Please let us know when you book and we’ll suggest a gentle alternative from our spa menu.
Q: I have a medical condition. Is the hammam safe for me?
Heat isn’t suitable for everyone. If you have high or low blood pressure, a heart condition, diabetes, epilepsy, or a skin condition, please tell us when you book and check with your doctor if you’re unsure. We’ll adapt the ceremony or recommend something more suitable.
Q: I'm sunburnt. Can I still come?
Please wait until your skin has healed. Scrubbing sunburnt skin is painful and can damage it. In the meantime, a gentle massage is a soothing alternative.
Q: Will the scrub remove my tan?
The scrub removes dead skin, so a very fresh tan may fade slightly. Many guests book a hammam at the start of their holiday for a smoother, more even tan, or at the end to refresh their skin before the journey home.
Q: Can I come during my period?
Yes. Just wear your own swimwear or let your therapist know, and we’ll make sure you’re comfortable.
Q: Can children or teenagers have a hammam?
To keep the hammam calm, we don’t accommodate young children. Teenagers are welcome with a parent or guardian; please mention their age when booking, and ask about our treatments designed for teens.